bedbet Privacy Policy — Your Information Is Safe With Us

1 Introduction and Scope

bedbet ("we", "our", "platform") is a reliable online betting and casino service platform for users in Bangladesh. We take the privacy of our users very seriously and are committed to protecting your personal information.

This privacy policy explains what types of information we collect, how that information is used, with whom it may be shared, and what steps we take to protect your information. This policy applies to the website (https://bedbet.cam), mobile applications, and all of our digital services.

You must be at least 21 years old and eligible to use our services from Bangladesh. This platform's services do not apply to minors.

2 What Information We Collect

bedbet may collect the following types of information to operate and improve its services:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID number or passport number (for identity verification purposes)
• Email address and mobile number
• Current and permanent address
• Occupation and source of income information (where applicable)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account information (for bank transfers)
• Deposit and withdrawal history
• Visa or Mastercard card information (where applicable)

Note: We never store full card numbers or payment PINs. This information is transmitted via SSL encryption and handled in accordance with PCI DSS standards.

2.3 Usage and Activity Information

• Login time, date, and IP address
• Gaming history, bet amounts, and results
• Browser type, device information, and operating system
• Pages visited and links clicked on the website
• Total session time and page views

2.4 Cookies and Tracking Technologies

bedbet uses cookies, web beacons, and similar technologies. This information is used to improve your browsing experience, remember preferences, and analyze platform performance. You can control cookies through your browser settings, though this may affect the availability of some services.

3 Purpose of Information Use

We use collected information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Ensuring cricket betting, slot games, live casino, and other services are available.
• Financial Transactions: Processing deposits, withdrawals, and bonus payments.
• Identity Verification: As part of the KYC (Know Your Customer) process.
• Security and Fraud Prevention: Detecting unauthorized access, financial fraud, and suspicious activity.
• Customer Support: Resolving your complaints and questions via 24/7 live chat.
• Marketing Communications: Sending promotional offers and updates based on your consent.
• Legal Compliance: Fulfilling applicable laws and regulations.
• Service Improvement: Analyzing user experience to improve the platform.

4 Information Sharing With Third Parties

bedbet never sells your personal information to third parties. However, limited information may be shared in the following cases:

4.1 Service Provider Partners

Limited information necessary for service operations may be shared with payment processors, identity verification providers, technology infrastructure providers, and game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi). These partners are permitted to use information only for specified purposes.

4.2 Legal Requirements

Information may be disclosed in response to a valid court order, government investigation, or regulatory authority request. In such cases we are legally obligated, and where possible we will endeavor to notify you in advance.

4.3 Business Changes

In the event of a merger, acquisition, or asset sale, user information may be transferred. In that case we will provide users with advance notice.

5 Technical Measures for Data Security

bedbet maintains the following security measures to keep your information secure:

• SSL/TLS Encryption: All data transmission on the website and applications is secured with 256-bit SSL encryption.
• Two-Factor Authentication: A two-step verification system to strengthen account security.
• Firewall and Intrusion Detection: Advanced network security measures.
• Regular Security Audits: Periodic testing by independent security experts.
• Encrypted Database: All stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific information.

While we strive to ensure the highest level of security, no method of transmitting or storing information over the internet can be claimed to be completely secure.

6 Data Retention Period

bedbet does not retain your information longer than necessary. Generally:

• Information for active accounts is retained while the account remains open.
• Even after an account is closed, information necessary for legal compliance and dispute resolution is kept for a defined period.
• Financial transaction records are retained for the period required under applicable law.
• If consent given for marketing communications is withdrawn, the relevant information is deleted.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to receive a copy of your personal information held by us at any time. This request can be made via support email.

7.2 Right to Rectification

If there is any error in your information, you can request a correction. This change can be made from account settings or through the support team.

7.3 Right to Erasure

In certain circumstances you can request the deletion of your personal information. However, some information may need to be retained to fulfill legal obligations.

7.4 Right to Object to Processing

You can object to the use of your information for marketing purposes and opt out of marketing communications at any time.

7.5 Data Portability

Where applicable, you can request your information in a structured, commonly used format.

8 Protection of Minors' Information

bedbet strictly prohibits anyone under the age of 21 from creating an account or using the services. We do not knowingly collect any information from minors. If a minor has mistakenly created an account, please bring it to our attention — we will immediately close that account and delete all related information.

9 International Data Transfers

For operational purposes, in some cases information may be stored on servers outside Bangladesh. In such cases we ensure that adequate data protection measures are in place in the recipient country or organization and that the transfer process is secure.

10 About Third-Party Websites

There may be links to some third-party websites or services associated with bedbet. These websites have their own privacy policies and bedbet is not responsible for them. It is recommended that you read the privacy policy of any third-party site before visiting it.

11 Changes to the Privacy Policy

bedbet reserves the right to update this privacy policy from time to time. If there are any significant changes, we will publish a notice on the website and update the date of the change. For important changes, a notification may be sent to the registered email address.

If you continue to use the services after a change, you will be considered to have consented to the updated policy. If you do not agree with the new policy, you may request to close your account.

12 Responsible Gaming and Data Protection

bedbet believes that responsible gaming and data protection complement each other. We can use information about a user's gaming activity to identify potentially problematic behavior and provide support where needed. Information collected for this purpose is used strictly for the benefit of the user.

To learn more about responsible gaming, read our Responsible Gaming Guidelines.